Help Desk Software - Service Log for Access 

Service Log is a multi-user workshop help desk solution, that is affordable, simple to install, and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken.
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Modem Spy 

Modem spy records all phone calls, records from microphone, plays back recorded mesages via phone line or sound card. Has built-in software automatic gain control. Detects and logs Caller ID
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